Privacy Policy

PRIVATEJETMATCH — PRIVACY POLICY

Last updated: October 1, 2026

Who we are

PrivateJetMatch is an independent private aviation and travel platform operated by:

Aura Digital Global LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: concierge@privatejetmatch.com

For the purposes of applicable data protection laws, Aura Digital Global LLC is the controller of the personal information described in this Privacy Policy where it determines how and why that information is processed.

PrivateJetMatch is not an aircraft operator. Flights and other travel services may be provided by independent aviation, hospitality, accommodation, transport and travel providers.

Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you:

• visit PrivateJetMatch.com;
• contact us;
• request private flight options;
• submit a Trip Planner or travel enquiry;
• create an Empty Leg or route alert;
• request pet-travel assistance;
• request information about accommodation, hospitality, yachts, transport or other travel services;
• subscribe to event alerts, newsletters or marketing communications;
• interact with affiliate links or partner offers; or
• otherwise use our website and services.

Different third-party websites and service providers have their own privacy practices. Their privacy policies apply when you interact directly with their services.

Personal information we may collect

Depending on how you interact with PrivateJetMatch, we may collect the following categories of information.

Contact and identity information

This may include:

• first and last name;
• email address;
• telephone or WhatsApp number;
• country or general location;
• other contact information you voluntarily provide.

Travel and aviation information

When you request travel assistance, we may collect information such as:

• departure and destination;
• preferred airports;
• travel dates;
• date flexibility;
• number of passengers;
• one-way or return journey;
• baggage requirements;
• private charter or Empty Leg preferences;
• aircraft or cabin preferences;
• accessibility or practical travel requirements;
• information relevant to arranging or evaluating your requested journey.

Monaco GP, event and concierge requests

For event-related Trip Planners or concierge enquiries, we may also collect:

• event dates or days attending;
• ticket or hospitality status;
• accommodation preferences;
• preferred stay area;
• transport requirements;
• yacht or hospitality interests;
• travel priorities;
• additional notes you choose to provide.

Pet-travel information

If you request pet-travel assistance, we may collect information concerning your animal, including:

• species;
• breed where relevant;
• number of pets;
• approximate weight or size;
• cabin or travel preferences;
• general document status;
• pet-friendly accommodation or transfer requirements;
• other practical information necessary to understand your travel request.

Please do not upload passports, identity documents, veterinary records containing unnecessary personal information, medical records or other sensitive documents through a general website form unless we specifically request them through an appropriate channel.

Communications

We may retain:

• messages sent through our website;
• email correspondence;
• replies to Concierge communications;
• notes relating to your request;
• communication preferences.

Marketing and alert preferences

We may record whether you have requested:

• Empty Leg or route alerts;
• event updates;
• hospitality alerts;
• accommodation opportunities;
• PrivateJetMatch newsletters;
• travel inspiration;
• promotional or marketing communications.

Technical and website information

Our systems may collect limited technical information such as:

• IP address;
• browser and device type;
• operating system;
• timestamps;
• pages requested;
• referral information;
• website security and server logs;
• cookie and consent preferences.

Where analytics or advertising technologies are enabled, additional information may be collected as described in the Analytics and Cookies sections below.

How we use personal information

We may use personal information to:

• respond to enquiries;
• understand your travel requirements;
• identify potentially suitable private aviation or travel options;
• coordinate requests with relevant providers;
• obtain or facilitate quotations;
• provide Concierge assistance;
• manage Empty Leg and route alerts;
• provide event and destination updates requested by you;
• assist with pet-travel planning;
• communicate with you about an existing enquiry;
• manage our relationship with users and partners;
• send newsletters and marketing where you have chosen to receive them;
• maintain and improve our website;
• protect the website against fraud, abuse and security threats;
• maintain appropriate business and compliance records;
• comply with applicable legal obligations;
• establish, exercise or defend legal claims.

Legal bases for processing

Where the GDPR, UK GDPR or another law requiring a legal basis applies, we rely on one or more of the following grounds.

Your request or steps before entering into a contract

We may process information when necessary to respond to a request you have made or to take steps requested by you in connection with a possible flight, travel service or other arrangement.

Legitimate interests

We may process information where reasonably necessary for legitimate business interests such as:

• responding to enquiries;
• providing Concierge services;
• managing customer relationships;
• operating and securing PrivateJetMatch;
• preventing duplicate, fraudulent or abusive submissions;
• maintaining appropriate business records;
• improving our services.

We consider whether these interests are overridden by your privacy rights before relying on this basis.

Consent

We rely on consent where appropriate, particularly for:

• newsletters;
• general promotional emails;
• optional travel or event alerts;
• non-essential analytics or advertising cookies where consent is required by law.

Consent may be withdrawn at any time.

Legal obligations

We may process information when necessary to comply with applicable legal, tax, accounting, regulatory or law-enforcement obligations.

Legal claims

Where permitted by applicable law, we may retain or process information where necessary to establish, exercise or defend legal rights.

Private aviation and travel partners

PrivateJetMatch may share information necessary to handle your specific request with appropriate third parties.

Depending on your enquiry, these may include:

• aircraft operators;
• charter and aviation providers;
• aviation brokers or coordinators;
• Air-Dynamic SA in Switzerland, where relevant to the requested aviation service;
• accommodation providers;
• hospitality providers;
• yacht providers;
• chauffeur and ground-transport providers;
• pet-travel specialists;
• destination-service providers;
• other travel providers necessary to evaluate or fulfil your request.

We aim to share only the information reasonably necessary for the relevant enquiry.

For example, if you request a private flight quotation, your route, dates, passenger count and relevant requirements may need to be provided to aviation partners to determine availability and pricing.

A travel or aviation provider receiving information may process it as an independent controller under its own privacy policy and legal obligations.

Submitting a request to PrivateJetMatch does not guarantee availability, pricing, acceptance by an operator or completion of a booking.

Newsletter and marketing communications

You may choose to receive PrivateJetMatch communications including:

• travel inspiration;
• private aviation updates;
• premium-event information;
• Empty Leg opportunities;
• destination content;
• selected offers;
• PrivateJetMatch news.

Where consent is the applicable legal basis, marketing consent is optional and separate from submitting a travel request.

You are not required to subscribe to marketing in order to use our enquiry forms or Concierge services.

You may withdraw your consent at any time by:

• using the unsubscribe or preference-management option included in our emails; or
• contacting concierge@privatejetmatch.com.

Withdrawing consent does not affect processing that lawfully occurred before withdrawal.

We may retain limited suppression information, such as your email address and opt-out status, where necessary to ensure that we respect your unsubscribe request.

Route, Empty Leg and event alerts

If you specifically request an alert — such as an Empty Leg, route, hospitality or Monaco GP update — we use the contact details and preferences you provide to deliver the selected updates.

You may manage or stop these updates at any time using the preference-management link provided in the relevant communication or by contacting us.

Stopping an alert does not prevent you from submitting future travel enquiries.

Analytics

PrivateJetMatch may use website analytics technologies, including Google Analytics 4, to understand how visitors interact with the website, measure traffic and improve content and functionality.

Depending on configuration, analytics information may include:

• pages viewed;
• approximate location derived from network information;
• device and browser characteristics;
• referral source;
• interaction and session information;
• technical identifiers.

Where applicable law requires consent for non-essential analytics technologies, we will not activate them until the required consent has been obtained through our consent-management system.

You can change your cookie or analytics preferences using the website’s cookie-preference controls.

Important: this section assumes Google Analytics 4 will be enabled. If you ultimately install another analytics provider as well, this Policy should be updated before or when that service is activated.

Cookies and similar technologies

PrivateJetMatch uses or may use cookies and similar technologies for purposes including:

• essential website functionality;
• storing privacy or cookie choices;
• security;
• form functionality;
• analytics;
• affiliate attribution;
• advertising or marketing, where enabled.

Essential technologies may operate where necessary for the website to function.

Where consent is legally required for analytics, advertising, affiliate-tracking or other non-essential technologies, those technologies should be activated only after the required consent has been provided.

More detailed information about the cookies and technologies in use will be provided in our Cookie Policy and cookie-preference centre.

Affiliate links

Some links on PrivateJetMatch may be affiliate or referral links.

If you follow an affiliate link and later make a purchase or booking with a third-party provider, PrivateJetMatch may receive a commission or other compensation.

When you visit a third-party site through an affiliate link:

• that third party may collect information about your visit;
• cookies or similar technologies may be used for attribution;
• the third party’s own privacy policy applies to its processing.

PrivateJetMatch does not control the privacy practices of external websites.

Where affiliate tracking on PrivateJetMatch itself requires consent, we will apply the appropriate cookie or consent controls.

Advertising

PrivateJetMatch may introduce advertising services in the future.

If advertising technologies that collect or use personal information are activated, we will update this Privacy Policy and our Cookie Policy as appropriate and provide the consent or opt-out mechanisms required by applicable law.

We do not sell the personal information contained in your private flight, Trip Planner, pet-travel or Concierge enquiry simply for third parties to market unrelated services to you.

International users and international processing

PrivateJetMatch operates internationally and is operated by Aura Digital Global LLC in the United States.

As a result, information you provide may be processed in the United States and may also be shared with service providers or travel partners located in other countries where necessary for your request.

Those countries may have privacy laws that differ from the laws in your country of residence.

Where applicable data-protection law requires safeguards for international transfers, we use or seek to use an appropriate legal mechanism depending on the destination and recipient.

These mechanisms may include:

• an applicable adequacy decision;
• participation of an eligible recipient in the EU–U.S. Data Privacy Framework where applicable;
• Standard Contractual Clauses approved by the European Commission;
• equivalent UK transfer mechanisms where applicable;
• another lawful safeguard or permitted transfer mechanism.

We do not claim that every U.S. recipient participates in the EU–U.S. Data Privacy Framework. The applicable transfer mechanism depends on the recipient and circumstances.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, security and dispute-resolution requirements.

As a general operating guideline:

Unconverted travel and Concierge enquiries
Normally up to 24 months after the last meaningful interaction, unless a longer period is necessary for an ongoing request or legal reason.

Successful bookings, commissions and commercial records
For the period reasonably necessary to administer the transaction and for applicable tax, accounting, contractual and legal-record requirements.

Route and event alerts
Until you unsubscribe, the alert is discontinued, or the information is no longer reasonably necessary for the requested service.

Marketing subscriptions
Until consent is withdrawn or we determine that the subscription is inactive and no longer reasonably necessary.

Security and technical logs
For a limited period appropriate to security, troubleshooting and fraud-prevention purposes, unless a longer period is required in connection with a security incident.

Consent and unsubscribe records
For as long as reasonably necessary to demonstrate and respect your privacy choices.

We may anonymise information so that it can no longer reasonably identify an individual. Anonymised information may be retained for longer periods.

Security

We use reasonable technical and organisational measures designed to protect personal information from:

• unauthorised access;
• misuse;
• alteration;
• accidental loss;
• inappropriate disclosure or destruction.

However, no internet transmission, website or storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive documents or information through ordinary email or general website message fields unless specifically instructed to do so.

Your rights in the EEA

Where the GDPR applies, you may have rights including the right to:

• request access to your personal data;
• correct inaccurate information;
• request deletion of personal data in certain circumstances;
• request restriction of processing;
• object to certain processing based on legitimate interests;
• receive certain information in a portable format where the right to data portability applies;
• withdraw consent at any time where processing is based on consent;
• lodge a complaint with a competent supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, contact:

concierge@privatejetmatch.com

We may need to verify your identity before completing certain requests.

Users in the United Kingdom

Where UK data-protection law applies to our processing, individuals in the United Kingdom may have rights broadly corresponding to access, correction, deletion, restriction, objection, portability and withdrawal of consent, subject to applicable conditions and exceptions.

UK users may also have the right to complain to the UK Information Commissioner’s Office.

Privacy requests may be sent to:

concierge@privatejetmatch.com

Users in other jurisdictions

Depending on where you reside, local privacy law may provide additional rights concerning your personal information.

These may include rights to:

• know or access information;
• correct information;
• request deletion;
• opt out of certain processing;
• withdraw consent;
• complain to a privacy regulator.

The availability and scope of these rights depend on the law applicable to the individual and to PrivateJetMatch.

You may contact us at concierge@privatejetmatch.com to submit a privacy request.

Automated decision-making

PrivateJetMatch does not currently make decisions that produce legal or similarly significant effects on individuals solely through automated processing.

Internal tools may help organise or prioritise enquiries, but material travel, quotation and service decisions involve human or provider review.

Third-party websites

PrivateJetMatch contains links to external websites and services.

We are not responsible for the privacy, security or content practices of third parties.

You should review the privacy notice of the relevant provider before submitting information directly to it.

Children

PrivateJetMatch’s forms and services are intended to be used by adults.

We do not knowingly invite children to independently submit personal information through the website.

Travel requests may of course include children as passengers, but an adult should provide the necessary information on their behalf and should disclose only information reasonably required for the journey.

Changes to this Privacy Policy

We may update this Privacy Policy when:

• our services change;
• new partners or technologies are introduced;
• analytics or advertising practices change;
• legal requirements change;
• our data-handling practices change.
  The updated version will be published on this page with a revised “Last updated” date.
  Where required by law, we will provide additional notice or obtain consent before materially changing a consent-based processing activity.

Contact us

For questions about this Privacy Policy, your personal information or your privacy rights, contact:

Aura Digital Global LLC
Operating PrivateJetMatch
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: concierge@privatejetmatch.com